Your email confirms it's you
Recovery also needs a code sent to your email, so someone who finds your Emergency Kit alone can't use it from afar.
Recovery that doesn't weaken encryption
Forgot your master password? You're not locked out.
Vallkey can't reset your password: it never knows it. Instead you keep a recovery code, and families can help each other back in, without anyone, Vallkey included, being able to read your vault.
How it works
Recovery that doesn't weaken encryption, step by step.
Make a recovery code
Set one up in Account and print your Emergency Kit, with your Secret Key and the code.
Recover
If you forget your master password, enter the recovery code and a code Vallkey emails you, then choose a new master password.
Or ask your family
In a family, the organizer can help a member who lost everything back in, after the member confirms a code on both screens.
The details
What careful people ask.
A fresh start
Recovery sets a new master password and a new Secret Key, and signs every device out. Your items, vaults and shares stay as they were.
A new device, with nothing typed
With a device that's already logged in at hand, a new one needs neither your master password nor your Secret Key typed: you enter a code we email you, then type the code the new device shows on the old one, which hands over what the new one needs, sealed so only that device opens it.
Three people you trust
On Premium, a recovery code can be split between three trusted contacts. Any two of them can help you back in, with the code emailed to you, and one alone learns nothing. It's set up in the web vault.
Availability
Where you get it.
- Plans
- Free, Premium, Families, Business
- Platforms
- Every app
Questions
What if I lose the recovery code too?
Make a new one any time from a device that's unlocked. In a family, the organizer can help. Otherwise, no one can open the vault: that's what end-to-end encryption means.
Related
Your passwords. Your keys. Your price.
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